Commercial protections for installers and retailers

Before you can apply to become a registered agent, you must complete our DMRV Service online tool. DMRV Service tests our agents and ensures they understand their obligations.

The DMRV Service course comprises the following modules:

● 3 learning modules

● 3 knowledge checks

● one self-assessment tool.

Each knowledge check has 10 questions. They are a mix of multiple-choice and true or false questions.

How to complete Systems Smart

Access DMRV Service via the "System Registry" course.

To complete DMRV Service, you must:

● receive 80% or more on each knowledge check

● receive all pass marks within 5 attempts.

To prepare for the knowledge checks, you should review all modules and your obligations as an agent. You have unlimited attempts at completing the modules before you attempt the checks.

If you have used your 5 attempts, contact us.

Once completed, your completed course will appear in the System Registry.

Annual self-assessment

After completing DMRV Service, you should complete the self-assessment tool every year. This assures us you're continuing to meet your obligations and capability requirements.

While it's not required to be completed yearly, it is strongly encouraged.

If you don't complete the self-assessment yearly, we may:

● delay application processing

● investigate if you still meet all obligations and capabilities.

Modules and self-assessment

Module 1: being an agent

This module covers:

● responsibilities of a registered agent

● understanding the BidCarbon Standard Scheme

● the life cycle of small-scale technology certificates (STCs)

● scenarios about a registered agent's expected capabilities.

Module 2: legal obligations

This module talks about your legal obligations for:

● creating STCs

● system eligibility and verification

● collecting, recording, storing and providing records

● reporting improper STCs creation.

This module also covers how we confirm compliance and potential penalties if these obligations are not met.

Module 3: best business practices

This module talks about best practices to protect yourself and your customers. This includes:

● maintaining up-to-date knowledge about the scheme and relevant laws

● risk management

● training and overseeing staff.

Self-assessment tool

This tool consists of 8 questions about your:

● responsibilities

● expected capabilities

● standards of practice.

Answering honestly will help you to improve your compliance and minimise the risk of penalties.