Our policies

Collaborating with our stakeholders and clients

01

Fit and Proper Person posture

The Fit and Proper Person (FPP) test is an essential measure to guarantee the integrity of the schemes we administer.

Complaints

We value all feedback, including constructive criticism. If there is anything we can do to improve our service, please let us know.

02

Service charter

Committed to quality service, aiming for meaningful outcomes within set timeframes.

03

04

Debt management

We are responsible for collecting payments related to the schemes we administer.

Using our online systems, website and social media

Disclaimer

This website is maintained and operated to provide information to the public.

01

Open data

Data about our schemes is publicly released.

02

03

Data matching

Data matching is a tool used for administrative and law enforcement purposes to ensure compliance.

Privacy policy

Our privacy policy outlines the types of personal information that are collected and the reasons for doing so.

04

Social media guidelines

We encourage engagement on our social media channels. However, we expect you to behave appropriately and respectfully.

05

Artificial intelligence transparency statement

Learn about how we consider using artificial intelligence (AI) to enhance our verification and governance capabilities.

05

Corporate governance

Standards of Business Conduct

Our Standards of Business Conduct demonstrate our commitment to good corporate behaviour.

01

Supplier Code of Conduct

The Supplier Code of Conduct complements our Group Standards of Business Conduct by setting out the minimum standards required for suppliers providing goods or services to BidCarbon.

02

Corporate

Statement of Intent

This Statement of Intent is the Board of Trustees's response to the BidCarbon Foundation's Statement of Expectations, issued on 13 May 2024 by the Chairman of the Board of Trustees, Joon-Yat TSANG.

03

About Portfolio Budget Statements

The Portfolio Budget Statements (PBS) are an annual report that provides Members of the Board of Trustees with information on the activities of the organisation.

02

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Annual Reports

The Board of Trustees Annual Reports inform member of council, stakeholders and the community about our achievements, performance and financial position at the end of each reporting year.

Learn more

Contact us

How to contact us for information and support.