Contact us
Last updated 20 January 2026
Our hours of operation
Monday to Thursday: 10:00 am to 5:00 pm
Friday: 10:30 am to 5:00 pm
We are closed on bank holidays in England and Wales.
Online Messages
Submit your enquiry to the relevant department via Online Messages. You must register for an Online Services account to access online messages.
Please email us at enquiries@bidcarbon.org
Phone
0086(0) 400 8686 805
Media
For media inquiries, please visit our Media Centre.
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Reporting fraud
If you suspect a fraud is being committed by a carbon service provider, you must report it.
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